Return Policy for HF Brolly Umbrellas
Posted on by Hfbrolly

At HF Brolly, customer satisfaction is our top priority. We strive to provide you with high-quality umbrellas and excellent service. If you are not entirely satisfied with your purchase or have encountered an issue, our return policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized umbrellas (unless defective or damaged).
  • Items purchased on clearance or marked as final sale.
  • Damages caused by misuse, improper handling, or normal wear and tear.

3. Return Process

To initiate a return:

  1. Contact Customer Support: Email us at returns@hfbrolly.com with your order number, reason for return, and photos (if applicable).
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
  3. Ship the Item: Pack the umbrella securely and include the RMA number inside the package. Ship it to the address provided in our response.
    • Return Shipping Costs: The buyer is responsible for return shipping unless the product was defective or incorrect.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you and process your refund or exchange.

4. Refunds

Refunds will be issued to the original payment method within 5–10 business days after approval. Shipping fees, customs duties, and taxes are non-refundable.

5. Exchanges

If you wish to exchange your umbrella for a different model or color:

  • Contact us within 30 days of delivery.
  • Exchanges are subject to product availability.
  • Any price difference (if applicable) will be charged or refunded.

6. Damaged or Defective Items

If your umbrella arrives damaged or defective, please follow these steps:

  1. Email returns@hfbrolly.com within 7 days of delivery with photos of the damage/defect.
  2. We will arrange for a replacement or refund at no additional cost to you.

7. International Returns

For buyers outside the country of origin:

  • Returns are subject to the same conditions as stated above.
  • Customs duties, taxes, and additional fees for international returns are the responsibility of the buyer.

8. Contact Us

If you have any questions or need further assistance with your return, feel free to reach out to our customer service team:

9. Additional Notes

  • We reserve the right to refuse returns that do not meet our policy criteria.
  • HF Brolly is not responsible for lost or damaged packages during the return shipping process. Please use a trackable shipping method and consider purchasing shipping insurance.

Thank you for choosing HF Brolly! We are committed to ensuring your satisfaction and look forward to resolving any issues promptly.