Welcome to HF Brolly! We are committed to ensuring your umbrella purchase reaches you efficiently and securely, no matter where you are in the world. Below, you’ll find the details of our comprehensive shipping policy.
1. Shipping Destinations
We proudly ship our premium umbrellas to customers worldwide, including but not limited to:
- North America
- Europe
- Asia
- Australia & Oceania
- Africa
- South America
If your country is not listed during checkout, please contact our customer support for assistance.
2. Shipping Methods
We offer the following shipping options based on your location and preferences:
- Standard Shipping: Affordable shipping with reliable delivery times.
- Express Shipping: Faster delivery for urgent needs.
- Bulk Orders: For wholesale or large orders, custom shipping arrangements can be made.
3. Shipping Charges
Shipping charges are calculated based on the following factors:
- Destination country
- Shipping method selected
- Weight and dimensions of the package
Exact charges will be displayed at checkout. Please note that duties, taxes, and customs fees (if applicable) are not included in the shipping cost and must be paid by the recipient.
4. Delivery Times
Estimated delivery times vary by region:
- North America: 5–10 business days
- Europe: 7–12 business days
- Asia: 7–15 business days
- Australia & Oceania: 10–20 business days
- Africa & South America: 15–25 business days
For express shipping, delivery times are typically 3–7 business days depending on the destination.
5. Order Processing Times
Orders are processed within 1–3 business days after payment confirmation. You will receive an email with your tracking information once your order has been dispatched.
6. Tracking Your Order
We provide tracking numbers for all shipments. You can track your package directly through the shipping carrier’s website or via the tracking link in your order confirmation email.
7. Shipping Restrictions
Due to legal and logistical constraints, we may be unable to ship to certain countries or regions. If your location is restricted, you will be notified at checkout or contacted by our team.
8. Lost or Delayed Packages
While we strive to ensure timely delivery, unforeseen delays may occur due to customs processing, weather conditions, or carrier issues. If your package is delayed or lost, please contact us at support@hfbrolly.com with your order details.
9. Returns & Exchanges
If your umbrella arrives damaged or defective, please review our Return Policy for guidance on replacements or refunds.
10. Contact Us
For any questions or concerns regarding shipping, reach out to us:
- Phone: 8613802517274
Thank you for choosing HF Brolly. We are here to brighten your rainy days with premium umbrellas and exceptional service!
